Ordering a Ketubah from Ketubahs and More
What payment options do we have?
We accept credit card payments for all orders placed either on the phone or through our secure online server. Note that if you are located in the United States, we will charge you using American currency (USD). All of your payment information is processed securely through our secure servers. If you have any concerns about making your payment online, please read our security policy or call us with any questions.
Which taxes will be added to our order?
For United States Customers: No taxes will be added to the price of your order as long as your billing and shipping address are both located in the United States.
For international Customers: No additional taxes will be added to your order but you should note that there may be local customs or tax duties levied when your item is shipped. We cannot be responsible for these charges, and recommend that you investigate you country’s importation policies to be aware of any charges that may be added.
Can I order a Ketubah as a gift for another couple?
Yes! We absolutely welcome gift orders. The process of ordering a gift Ketubah is the same as ordering one personally. We recommend reading through this FAQ section and speaking to the couple to get the relevant information you need to select the right texts. Personalization information for this type of lasting gift should be perfectly accurate, and it is important that you check that the couple’s officiant will approve of the choice made. Please contact us with any other questions you have about ordering a gift Ketubah.
What are our options for placing our Ketubah order?
You have the option of ordering your beautiful Ketubah online at any time, 24/7. Our secure servers process your personal and payment information securely, and you can be assured that your order will be given the highest priority.
If you prefer to speak to someone about your order, we have customer service representatives available 7 days a week from early morning to late at night.
How long does it take to receive a Ketubah order?
How soon your Ketubah arrives will depend on the design you’ve selected, whether you’ve ordered with personalization, and where you are located. Regardless, we have always ensured that you get your Ketubah on time. Just mention in the ‘Order Notes’ box at checkout by when you need your Ketubah and we will get it to you! If personalized you can write that into the ‘Additional Comments’ box in the personalization form we immediately email you after your order is placed. We can usually accommodate rush orders (less than a week), and are happy to answer any questions you might have about your specific needs via phone, online chat or email.
The best way for you to help expedite delivery is to respond promptly to any emails we send requesting text approval, or containing questions about your personalization information. In order to ensure that your Ketubah is letter-perfect when it arrives at your door, we will not ask an artist to print a Ketubah until the wedding couple has given final approval of all text and personalization details.
International shipping is available, and we are happy to work with couples from anywhere in the world. If you are located outside of the United States or Canada, your order will be send using the fastest possible Air service. International customers should note that customs inspections or duty charges may apply to your order, and Ketubahs and More cannot be responsible for these delays or charges. Please investigate your local customs policies and order your items early.