Shipping from Ketubahs and More
How will our order be shipped?
Ketubahs will be shipped in reinforced tubes. We guarantee that all of our Ketubahs will be delivered to you in perfect condition, and ask that you open your Ketubah as soon as it arrives to ensure that it has arrived safely. If you have found that your Ketubah has been damaged during delivery, please contact us so that we can send a replacement to you immediately.
Giftware items are specially packaged by their creating artist, using the highest quality protective packaging for delivery. Our shipping companies require a signature to complete delivery, so please ensure that you provide us with an address where someone will be home during the day to receive the package when it arrives. We guarantee that all of our giftware items will be delivered to you in perfect condition, and ask that you open your package as soon as it arrives to ensure that it has arrived safely. If you have found that your item has been damaged during delivery, please contact us so that we can send a replacement to you immediately.
Please note that we are unable to deliver to P.O. Boxes.
You have a few options for delivery services. If you choose to have your order shipped using the regular option, your item will be sent using ground delivery service. This usually takes about one week from the day the package is sent out and is ideal if you have ample time before your ceremony.
If you need your item in a hurry, you can select the rush shipping option, and we will send your order using 2nd day air service to guarantee a swift arrival.
How long does it take to receive a Ketubah order?
How soon your Ketubah arrives will depend on the design you’ve selected, whether you’ve ordered with personalization, and where you are located. Regardless, we have always ensured that you get your Ketubah on time. Just mention in the ‘Order Notes’ box at checkout by when you need your Ketubah and we will get it to you! If personalized you can write that into the ‘Additional Comments’ box in the personalization form we immediately email you after your order is placed. We can usually accommodate rush orders (less than a week), and are happy to answer any questions you might have about your specific needs via phone, online chat or email.
The best way for you to help expedite delivery is to respond promptly to any emails we send requesting text approval, or containing questions about your personalization information. In order to ensure that your Ketubah is letter-perfect when it arrives at your door, we will not ask an artist to print a Ketubah until the wedding couple has given final approval of all text and personalization details.
International shipping is available, and we are happy to work with couples from anywhere in the world. If you are located outside of the United States or Canada, your order will be send using the fastest possible Air service. International customers should note that customs inspections or duty charges may apply to your order, and Ketubahs and More cannot be responsible for these delays or charges. Please investigate your local customs policies and order your items early.