Our Most Frequently Asked Questions
When will I receive my Ketubah?
How soon your Ketubah arrives will depend on the design you’ve selected, whether you’ve ordered with personalization, and where you are located. Regardless, we have always ensured that you get your Ketubah on time. Just mention in the ‘Order Notes’ box at checkout by when you need your Ketubah and we will get it to you! If personalized you can write that into the ‘Additional Comments’ box in the personalization form we immediately email you after your order is placed. We can usually accommodate rush orders (less than a week), and are happy to answer any questions you might have about your specific needs via phone, online chat or email.
How can I view a specific text in a design?
To view the detailed text on any Ketubah design, select the “view text” button located at the top left of the Ketubah image. Then, select the text you would like to view, and you will see it appear in a pop-up window.
What is “personalization”in Ketubah design?
Each Ketubah is designed with blank, customizable spaces for couples to include their names, the date of their wedding, and the location they were married. To complete your Ketubah text, you must provide these details to your artist. To make this personalization simple, we have created the “personalization wizard” – once you have created an account and an order, our wizard will prompt you to supply any necessary details and text.
Ketubah Basics from Ketubahs and More
What should be used to sign the Ketubah?
If you have had your Ketubah printed on paper, our best recommendation for signing your Ketubah on your special day is to use a waterproof, acid-free pen. The best place to locate these are at craft or fine-art stores. We have found that the Pigment Micron Pen designed by Sakura is an excellent choice.
If you have opted to print your Ketubah on canvas, we recommend using a fine-point Sharpie permanent marker (made by Sanford). It can be difficult to sign canvas neatly the first time you try it. If you have placed a canvas order, we will make sure to send along a strip of canvas on which you can both practice your signatures.
Who should sign the Ketubah? Do witnesses sign?
Each Ketubah is designed to be signed by two witnesses, and most Ketubahs also provide spacefor both the couple and their officiant to sign it as well. The people you select to sign as witness to your Ketubah are being given a great honor, sign of respect, and lifelong place in the lives of the couple.
If you are interested in adding additional signature lines to your Ketubah, this can usually be accommodated with personalization. When moving through the personalization wizard, you can select the “Special Request” are and place your request for additional signature lines. When filling this in, please remember to indicate the number of additional lines that you require for your request, and the label that you would like to have accompany each line (for example, witness, Cantor, Loving Parents, Maid of Honor, etc.).
Please note that if you have selected a lithograph Ketubah and selected personalization, we may be able to add addtional signature lines at your request. However, this depends on the design and text selected, and is not available in every case. To find out if this will be an option for your Ketubah, please call us or email us with your request and specific details.
If you have placed an order for a Ketubah without personalization features, we may still be able to add additional signature lines at your request. Again, this depends on the text and design that you have selected, and is not available in every case. Please contact us to find out if this is an option for your specific order and please note that there may be a small fee for adding additional signature lines due to the extra time involved for your artist (this fee would be covered by a personalization charge in most cases).
Can we provide our own artwork for a Ketubah or suggest changes to colors or designs that are available?
The Ketubahs available through our site are carefully crafted by our artists and are personal expressions and creations and as a result, our designs can unfortunately not be modified. However, we know that many couple would like their Ketubahs to include their own personal elements, and have made several “Do It Yourself” Ketubah options available to help you.
Our DIY designs have a beautiful printed Ketubah text placed in the center of a large sheet of art paper, leaving space to add your own design around the wording. These designs are available in a variety of texts (including custom text options of your choosing) and can be ordered with our without personalization services.
To browse DIY designs, simply enter “do it yourself” into our site search.
Can I add a message with a giftware or Ketubah order?
Absolutely! When you reach the checkout section of our site, simply type your message in the designated spot and we will make sure to include your message alongside delivery of your gift.
Can we check on the status of a placed order?
Yes! To check on the status of your order, simply log in to your account using your email address and password. You are able to view the stage of completion your Ketubah order has reached (including whether you need to provide information, the completion state of your first proof, the progress of your final piece, and shipping).
When your piece has been completed, we will send you an email notifying you of estimated delivery date.
Will the colors in my Ketubah look exactly as it does on a computer screen?
We make the highest effort to ensure that the images we post in our gallery accurately reflect the colors of the printed piece. However, it is important to keep in mind that every device displays colors slightly differently, and for this reason we cannot guarantee that your final printed piece will be precisely color-matched with the image you see through your screen.
How can we care for our Ketubah so it lasts?
There are a few things you can do to make sure you Ketubah stays in beautiful shape for display. Make sure you always handle your Ketubah with care, using clean, dry hands. Moisture, skin oils, makeup, and mishandling can damage your artwork over time. Make sure that you don’t store your Ketubah in a humid environment such as a basement, and try to refrain from handling it as much as possible.
To ensure your Ketubah remains safe, consider having if framed. You can prepare for this before your ceremony by having it mounted on an acid-free foam core base, or mat board with hanging tape or framer glue. Note that you should NEVER have your Ketubah dry mounted, as this will likely damage and discolor your piece.
At your ceremony, you might consider designating a member of your wedding party to care for and take responsibility of your Ketubah. Provide the keeper with these instructions, as well as protective wrapping or tissue paper, as well as a safe place to store it throughout the day.
When framing your signed Ketubah after your ceremony, you can request that the framers use UV protective covering (glass or plexiglass) to prevent sunlight damage that can cause your artwork to fade. Even if you choose this option, try to hang or display your Ketubah in a place where it will be out of direct sunlight.
There are so many options, how do we choose our Ketubah?
Before you begin to consider your Ketubah text, you must first check with your officiant to find out whether you need a specific type of text for your type of ceremony. Some officiants require very specific texts to ensure that your Ketubah adheres to their particular religious and denominational restraints. Because the Ketubah is a religious document, as well as a binding contract between the couple, it is very important that you review and confirm any options with your officiant before making your selection.
If your officiant has a very specific requirement for your text, know that you still have a tremendous amount of options to choose from. We pride ourselves on offering you the largest selection of Ketubah choice in the world, and you will have endless options regardless of which text you use.
You may find it useful to narrow down your choices by color, theme, or image. We have created a Wish List option for you to create a list of your favorites, and selecting your perfect design is the most enjoyable part of creating the perfect Ketubah to celebrate your love.
You might also consider how you would like to display your Ketubah in your home after the ceremony. Envisioning how your perfect Ketubah will decorate your home can also help you narrow down your options.
Please Note: We make the highest effort to ensure that the images we post in our gallery accurately reflect the colors of the printed piece. However, it is important to keep in mind that every device displays colors slightly differently, and for this reason we cannot guarantee that your final printed piece will be precisely color-matched with the image you see through your screen.
Ordering a Ketubah from Ketubahs and More
What payment options do we have?
We accept credit card payments for all orders placed either on the phone or through our secure online server. Note that if you are located in the United States, we will charge you using American currency (USD). All of your payment information is processed securely through our secure servers. If you have any concerns about making your payment online, please read our security policy or call us with any questions.
Which taxes will be added to our order?
For United States Customers: No taxes will be added to the price of your order as long as your billing and shipping address are both located in the United States.
For international Customers: No additional taxes will be added to your order but you should note that there may be local customs or tax duties levied when your item is shipped. We cannot be responsible for these charges, and recommend that you investigate you country’s importation policies to be aware of any charges that may be added.
Can I order a Ketubah as a gift for another couple?
Yes! We absolutely welcome gift orders. The process of ordering a gift Ketubah is the same as ordering one personally. We recommend reading through this FAQ section and speaking to the couple to get the relevant information you need to select the right texts. Personalization information for this type of lasting gift should be perfectly accurate, and it is important that you check that the couple’s officiant will approve of the choice made. Please contact us with any other questions you have about ordering a gift Ketubah.
What are our options for placing our Ketubah order?
You have the option of ordering your beautiful Ketubah online at any time, 24/7. Our secure servers process your personal and payment information securely, and you can be assured that your order will be given the highest priority.
If you prefer to speak to someone about your order, we have customer service representatives available 7 days a week from early morning to late at night.
Personalized Ketubah from Ketubahs and More
Place your order first and scroll to ‘yes’ under personalization. We will immediately send you a link to the personalization form to fill out. If you have any questions about personalization call us at 877-718-9703 or email us at firstname.lastname@example.org and we will guide you through the process.
What is an Anniversary Ketubah?
Anniversary Ketubahs contain specially written texts appropriate to couples celebrating a significant wedding anniversary. Those who wish to renew their vows, commemorate their marriage, or add a visual element to their home to celebrate their love will find a beautiful selection in our anniversary Ketubahs.
The texts available are appropriate for those who already have a wedding Ketubah or one from an earlier anniversary, as well as those who never has one at their wedding.
What if our chosen design doesn’t come in the text we need for our ceremony?
Each Ketubah design available on our site is specifically crafted by an authentic Ketubah artist. The list of texts available with each design has been chosen by the specific artist, and may be limited for a number of reasons. The artist may simply choose not to offer the selected text with their work, or they may have offered it at one point and have since sold out – all designs on the site are limited edition prints, adding to the unique significance of your chosen Ketubah.
To avoid being disappointed in this, we recommend beginning your search with a designated text, as this is the most important element of your Ketubah. Once you have chosen a text, you can browse all available options that are compatible with your choice, and find a beautiful Ketubah that perfectly celebrates your relationship.
What does “Your Own Text” mean?
Most of our available Ketubahs have a personalization option, and this is often referred to as “Your Own Text” throughout the site. This option is available for couples who wish to use their own text or wording in their Ketubahs, but want to use the designs available through an authentic artist. You will see this appear throughout the site, with varying pricing for custom texts, as many of our artists offer the option of personalization with their designs.
If you choose the option of submitting your own text, you must provide a typed version of the text, including any of the phrasing in Hebrew that you would like to have included. We cannot accept any handwritten, mailed, or PDF texts to avoid transcription errors. The electronic text that you submitted will be forwarded to the artist that you have selected through your design. With this process, you can be sure that your proof and eventual artwork contain precisely the text you desire.
The price of custom texts ranges between artist to artist, but generally falls within a range of $135 and $1000 in addition to the price of the artwork you have selected. Each design lists custom prices, and if you require more information you can always call our customer service representatives.
Although we are able to accommodate rush requests for Ketubahs, most of our artists will need five to 10 weeks’ notice to complete a custom text order. Each artist lists their specific delivery times, and you should keep this in mind when placing your order to make sure your custom Ketubah arrives in time for your celebration.
How do we submit our custom text for our order?
We require that you submit a typed, electronic copy of your custom text. Once you have created the perfect words for your Ketubah, please type the text in full in a Word Document. To ensure that our Ketubah is created perfectly and accurately, we require:
- The full text as you would like it to appear in the document, with all personalization information (including the couples’ names, date of ceremony, location of the wedding, or other details as you would like them to appear).
- An indication of how many signature lines you would like for your Ketubah, as well as the labels you would like to appear alongside each line (for example, Witness, Officiant, Cantor, etc.).
Once you have created your perfect text and have written it as you would like it to appear, please make sure to review it as a couple, as well as with your officiant. While we will have our proofreaders review your submitted text, we cannot be sure to pick up on personal details or names that may be incorrect or inaccurate, and rely on you to ensure your text is ready to submit to the artist.
When you are ready to submit your text, please send an email to email@example.com, and add your text as an attachment, being sure to include your order number and name. To guarantee accuracy, we will have our specialized proofreaders review your text, and will contact you should we note any concerns, questions, or omissions.
How do we know what text to select?
Before you begin to consider your Ketubah text, you must first check with your officiant to find out whether you need a specific type of text for your type of ceremony. Some officiants require very specific texts to ensure that your Ketubah adheres to their particular religious and demoninational restraints. Because the Ketubah is a religious document, as well as a binding contract between the couple, it is very important that you review and confirm any options with your officiant before making your selection.
You can easily view and print copies of available texts from this site, and if you have already placed an order, you will receive an email with a link to your selected text that you can share with your officiant. Checking ahead of your special day can assure you that your offciant is comfortable with your chosen words and vows.
For your convenience, our Ketubahs are grouped on this site into specific cateogories. If your celerbation has a specific theme, or your officiant has designated a particular type of text, you can browse your options within each category (for example, Same-Sex no English, Orthodox with English, Conservative no English, Conservative with English, and more). These browsing options make it easy for you to find the perfect Ketubah to fit your wedding ceremony, your relationship, and your commitment to one another.
Can we view the Ketubah Texts?
Yes! Each Ketubah artist creates their designs as limited editions, with a particular set of texts available for each. The wording, availability, and number of options may vary quite a bit from artist to arts, and with different designs.
To view the detailed text on any Ketubah design, select the “view text” button located at the top left of the Ketubah image. Then, select the text you would like to view, and you will see it appear in a pop-up window. From here, you will be able to browse the available text selections, and you can even select the “send text” button, which will allow you to email the text to your officiant or significant other to review.
Can we make changes to an existing Ketubah text?
If you like the text of an existing Ketubah, but would like to make some small changes to the text, you have the option of selecting the custom text option. This will allow you to submit text exactly as you would like it to appear. Custom texts carry a fee that varies widely from artist to artist, and the prices for custom designs are listed on the page for each individual Ketubah.
If you would like to order a giclee Ketubah, the artist may be able to make small changes to the standard text options that they have made available. This depends on the design and text of the Ketubah you have selected, as well as the choice of the artist. If you would like to inquire about making small changes to a giclee Ketubah, please contact us by email by telephone. We will contact your chosen artist to see if what you are looking for will be a possibility, and supply you with the details of timing, pricing, and other information as necessary.
Are There Reform or Interfaith Texts Which Are Only in Hebrew?
Currently, our Reform and Interfaith Ketubah options are all available including both English and Hebrew components. We do have a variety of options available in Hebrew-only, and we invite you to browse through our collection to see if there is anything that resonates with you for your special day.
Another option is for you to order a Ketubah with a custom text option. By doing this, you have the option of providing us with custom text with the wording in either English or Hebrew.
For more information about this option, please see the “What does “Your Own Text” mean?” section of the FAQs.
Can we match the text from one artist with a design from another?
In most cases, if you wish to use a text outside the standard options offered by a particular artist, you must place your order using the custom text option. If you would like to use the text from one of the artists on our site, you must obtain written permission by the artist who wrote the text you would like to use. We are happy to assist you in contacting our artists with your request, but cannot guarantee that artists will want their texts used outside of their own designs.
For more information about this option, please see the “What does “Your Own Text” mean?” section of the FAQs. If you would like to investigate this option further, please feel free to contact us by email or phone.
Shipping from Ketubahs and More
How will our order be shipped?
Ketubahs will be shipped using carefully selected packaging to protect it during delivery. Paper and mounted canvas Ketubahs will be shipped in a flat reinforced shipping box, and unmounted canvas art pieces will be shipped in reinforced tubes. Our shipping companies require a signature to complete delivery, so please ensure that you provide us with an address where someone will be home during the day to receive the package when it arrives. We guarantee that all of our Ketubahs will be delivered to you in perfect condition, and ask that you open your Ketubah as soon as it arrives to ensure that it has arrived safely. If you have found that your Ketubah has been damaged during delivery, please contact us so that we can send a replacement to you immediately.
Giftware items are specially packaged by their creating artist, using the highest quality protective packaging for delivery. Our shipping companies require a signature to complete delivery, so please ensure that you provide us with an address where someone will be home during the day to receive the package when it arrives. We guarantee that all of our giftware items will be delivered to you in perfect condition, and ask that you open your package as soon as it arrives to ensure that it has arrived safely. If you have found that your item has been damaged during delivery, please contact us so that we can send a replacement to you immediately.
Please note that we are unable to deliver to P.O. Boxes.
You have a few options for delivery services. If you choose to have your order shipped using the regular option, your item will be sent using ground delivery service. This usually takes about one week from the day the package is sent out and is ideal if you have ample time before your ceremony.
If you need your item in a hurry, you can select the rush shipping option, and we will send your order using 2nd day air service to guarantee a swift arrival.
How long does it take to receive a Ketubah order?
How soon your Ketubah arrives will depend on the design you’ve selected, whether you’ve ordered with personalization, and where you are located. You can see an estimated time-to-delivery as part of the detailed information we provide for each individual Ketubah. As a general guideline, we recommend allowing six weeks for a Ketubah with personalization and two weeks for a Ketubah without personalization. We can usually accommodate rush orders, and are happy to answer any questions you might have about your specific needs via phone or email.
The best way for you to help expedite delivery is to respond promptly to any emails we send requesting text approval, or containing questions about your personalization information. In order to ensure that your Ketubah is letter-perfect when it arrives at your door, we will not ask an artist to print a Ketubah until the wedding couple has given final approval of all text and personalization details.
International shipping is available, and we are happy to work with couples from anywhere in the world. If you are located outside of the United States or Canada, your order will be send using the fastest possible Air service. International customers should note that customs inspections or duty charges may apply to your order, and ShopaKetubah cannot be responsible for these delays or charges. Please investigate your local customs policies and order your items early.